Support
Help Center
Welcome to the Help Center! This site will get you up and running with Info in under 5 minutes.
Installation
Gettting the Most Out of the App
Product Sync Settings
Why Product Sync Is Critical
Product synchronization ensures that:
- Prices are consistent
- Inventory is tracked accurately
- Financial reporting is correct
- Orders process smoothly
Product Matching Method Explained
("How should we match your products?")
"Select search parameters"
Best when:
- You have many products
- Products have consistent naming/numbering
- Regular catalog updates occur
How it works:
- Order comes in from Shopify
- System searches e-conomic using your chosen field
- Matches product and applies correct accounting
"Set Custom Mappings"
Best when:
- Small product catalog
- Complex product variations
- Need precise control
How it works:
- Manually connect products once
- System uses these exact matches
- Highest accuracy but more setup time
"Product Not Found" Handling Explained
"Do Not Generate Invoice"
Use when:
- Inventory accuracy is crucial
- You need strict control
- Manual review is feasible
"Use Default Product"
Use when:
- Quick processing is priority
- You handle many orders
- Reconciliation can happen later
"Create New Product"
Use when:
- Catalog changes frequently
- Automation is priority
- You trust Shopify data
Applying "Order Level Discounts"
Select a default Order discount to add over all discount as a line item
- Select an e-conomic product if you wish to apply discounts OR keep this option unselected.