Installation
Get the Most Out of the App
FAQs - Frequently Asked Questions
IMPORTANT: The integration logs can be found inside the specific transaction or the invoice created within Stripe. Click on the Stripe transaction or Stripe invoice and check the "Metadata" section for the integration status.
Q: What exactly does this integration do?
This integration helps you:
Turn your Stripe payments into e-conomic invoices & orders
Keep your Stripe and e-conomic product and customer data in sync
Automatically create journal entries for all transactions
Track sync status and manage your financial records efficiently
Create draft invoices/orders or booked invoices based on your preferences
Q: What exactly does this integration do?
This integration helps you:
Turn your Stripe payments into e-conomic invoices & orders
Keep your Stripe and e-conomic product and customer data in sync
Automatically create journal entries for all transactions
Track sync status and manage your financial records efficiently
Create draft invoices/orders or booked invoices based on your preferences
Q: What exactly does this integration do?
This integration helps you:
Turn your Stripe payments into e-conomic invoices & orders
Keep your Stripe and e-conomic product and customer data in sync
Automatically create journal entries for all transactions
Track sync status and manage your financial records efficiently
Create draft invoices/orders or booked invoices based on your preferences
Q: My Stripe payment was processed. Where do I check if the invoice/order creation was successful?
Open your e-conomic account and check the invoices/orders section. If the integration ran into any errors, you can view the details in your Stripe invoice metadata and use the 'Replay' feature to retry the sync.
Q: My Stripe payment was processed. Where do I check if the invoice/order creation was successful?
Open your e-conomic account and check the invoices/orders section. If the integration ran into any errors, you can view the details in your Stripe invoice metadata and use the 'Replay' feature to retry the sync.
Q: My Stripe payment was processed. Where do I check if the invoice/order creation was successful?
Open your e-conomic account and check the invoices/orders section. If the integration ran into any errors, you can view the details in your Stripe invoice metadata and use the 'Replay' feature to retry the sync.
Q: I have installed the Cloudify app, but how do I create the invoice/order in e-conomic now?
Once you've installed the app, log into your Stripe dashboard, navigate to the "Transactions" section, click on "Create Payment" and select the relevant option (Invoice/Payment Link/Subscription/Manual Payment). For you to successfully create a document in e-conomic, you either need to create a manual payment or an invoice needs to be first created within Stripe, which will initiate the creation of a corresponding invoice/order within e-conomic.
Note: If you are selecting "Payment Link", make sure to enable "Create an invoice PDF" under the "After payment" section in order to create an invoice within Stripe. This will ensure that your invoice/order in e-conomic gets created (this will work if your trigger in the app-settings from Stripe is "Invoice Paid").
Q: I have installed the Cloudify app, but how do I create the invoice/order in e-conomic now?
Once you've installed the app, log into your Stripe dashboard, navigate to the "Transactions" section, click on "Create Payment" and select the relevant option (Invoice/Payment Link/Subscription/Manual Payment). For you to successfully create a document in e-conomic, you either need to create a manual payment or an invoice needs to be first created within Stripe, which will initiate the creation of a corresponding invoice/order within e-conomic.
Note: If you are selecting "Payment Link", make sure to enable "Create an invoice PDF" under the "After payment" section in order to create an invoice within Stripe. This will ensure that your invoice/order in e-conomic gets created (this will work if your trigger in the app-settings from Stripe is "Invoice Paid").
Q: I have installed the Cloudify app, but how do I create the invoice/order in e-conomic now?
Once you've installed the app, log into your Stripe dashboard, navigate to the "Transactions" section, click on "Create Payment" and select the relevant option (Invoice/Payment Link/Subscription/Manual Payment). For you to successfully create a document in e-conomic, you either need to create a manual payment or an invoice needs to be first created within Stripe, which will initiate the creation of a corresponding invoice/order within e-conomic.
Note: If you are selecting "Payment Link", make sure to enable "Create an invoice PDF" under the "After payment" section in order to create an invoice within Stripe. This will ensure that your invoice/order in e-conomic gets created (this will work if your trigger in the app-settings from Stripe is "Invoice Paid").
Q: How does the integration handle customer data between Stripe and e-conomic?
The integration searches for existing customers using your configured matching fields. If a customer isn't found, it will create a new one using the Stripe customer data. You can choose which fields to use for matching (email, name, phone, etc.).
Q: How does the integration handle customer data between Stripe and e-conomic?
The integration searches for existing customers using your configured matching fields. If a customer isn't found, it will create a new one using the Stripe customer data. You can choose which fields to use for matching (email, name, phone, etc.).
Q: How does the integration handle customer data between Stripe and e-conomic?
The integration searches for existing customers using your configured matching fields. If a customer isn't found, it will create a new one using the Stripe customer data. You can choose which fields to use for matching (email, name, phone, etc.).
Q: I've connected my e-conomic account but can't see the created invoice/order
Check:
Your e-conomic connection status
Your invoice creation settings
If all required fields are properly mapped
Contact support@cloudify.biz if issues persist
Q: I've connected my e-conomic account but can't see the created invoice/order
Check:
Your e-conomic connection status
Your invoice creation settings
If all required fields are properly mapped
Contact support@cloudify.biz if issues persist
Q: I've connected my e-conomic account but can't see the created invoice/order
Check:
Your e-conomic connection status
Your invoice creation settings
If all required fields are properly mapped
Contact support@cloudify.biz if issues persist
Q: How often the synchronisation happen?
The synchronisation frequency is determined by the integration cycle set up on Stripe. You can customise this as per your requirements.
Q: How often the synchronisation happen?
The synchronisation frequency is determined by the integration cycle set up on Stripe. You can customise this as per your requirements.
Q: How often the synchronisation happen?
The synchronisation frequency is determined by the integration cycle set up on Stripe. You can customise this as per your requirements.
Q: Will I be charged for failed integration attempts?
No. Failed integration attempts don't count toward your usage limits. You're only charged for successful invoice/order creations.
Q: Will I be charged for failed integration attempts?
No. Failed integration attempts don't count toward your usage limits. You're only charged for successful invoice/order creations.
Q: Will I be charged for failed integration attempts?
No. Failed integration attempts don't count toward your usage limits. You're only charged for successful invoice/order creations.
Q: How do I handle special characters in field mappings?
Make sure to:
Test your field mappings with sample data first
Avoid using special characters in critical fields where possible
Contact support if you encounter persistent issues
Q: How do I handle special characters in field mappings?
Make sure to:
Test your field mappings with sample data first
Avoid using special characters in critical fields where possible
Contact support if you encounter persistent issues
Q: How do I handle special characters in field mappings?
Make sure to:
Test your field mappings with sample data first
Avoid using special characters in critical fields where possible
Contact support if you encounter persistent issues
Q: The generated invoice/order is missing some information. How can I fix this?
Go to your integration settings
Review and update your field mappings (this is available in the app settings under 'Customers', 'Products' and 'Invoices/Orders' sections)
Save your changes
Try creating the invoice/order again using the 'Replay' feature
Q: The generated invoice/order is missing some information. How can I fix this?
Go to your integration settings
Review and update your field mappings (this is available in the app settings under 'Customers', 'Products' and 'Invoices/Orders' sections)
Save your changes
Try creating the invoice/order again using the 'Replay' feature
Q: The generated invoice/order is missing some information. How can I fix this?
Go to your integration settings
Review and update your field mappings (this is available in the app settings under 'Customers', 'Products' and 'Invoices/Orders' sections)
Save your changes
Try creating the invoice/order again using the 'Replay' feature