FAQs - Frequently Asked Questions - Shopify Fortnox - Cloudify

Installation

Connect Fortnox account

Choose Your Subscription Plans

Configuration

Getting Started

Customer Sync Settings

Products Sync Settings

Invoice Sync Settings

Get the Most Out of the App

Data Flow between Fortnox and Shopify

Best Practices and Support

FAQs - Frequently Asked Questions

Shopify Fortnox

Getting the Most Out of the App

FAQs - Frequently Asked Questions

FAQs - Frequently Asked Questions

IMPORTANT: Always check your Shopify order notes to verify the status of your integration.

Q: What exactly does this integration do?

This integration helps you:

Turn your Shopify orders into Fortnox invoices/orders automatically
Keep your Shopify and Fortnox product and customer data in sync
Monitor sync status through detailed logs within Shopify order notes
Handle refunds and shipping charges with ease

Q: What exactly does this integration do?

This integration helps you:

Turn your Shopify orders into Fortnox invoices/orders automatically
Keep your Shopify and Fortnox product and customer data in sync
Monitor sync status through detailed logs within Shopify order notes
Handle refunds and shipping charges with ease

Q: What exactly does this integration do?

This integration helps you:

Turn your Shopify orders into Fortnox invoices/orders automatically
Keep your Shopify and Fortnox product and customer data in sync
Monitor sync status through detailed logs within Shopify order notes
Handle refunds and shipping charges with ease

Q: I get this error when I try to create invoices/orders in Fortnox using this integration: "The workflow execution failed due to this error: There is no active license for the desired scope".

Q: I get this error when I try to create invoices/orders in Fortnox using this integration: "The workflow execution failed due to this error: There is no active license for the desired scope".

Q: I get this error when I try to create invoices/orders in Fortnox using this integration: "The workflow execution failed due to this error: There is no active license for the desired scope".

I've installed the app, but how do I start creating the Fortnox invoices/orders?

I've installed the app, but how do I start creating the Fortnox invoices/orders?

I've installed the app, but how do I start creating the Fortnox invoices/orders?

When I try to create invoices/orders in Fortnox, it says I am not licensed. What do I do?

When I try to create invoices/orders in Fortnox, it says I am not licensed. What do I do?

When I try to create invoices/orders in Fortnox, it says I am not licensed. What do I do?

Will the invoice/order be directly sent to my customer after it is created?

Will the invoice/order be directly sent to my customer after it is created?

Will the invoice/order be directly sent to my customer after it is created?

How do I know if my invoice/order was created successfully?

How do I know if my invoice/order was created successfully?

How do I know if my invoice/order was created successfully?

Can I connect my Shopify store with multiple Fortnox accounts?

Can I connect my Shopify store with multiple Fortnox accounts?

Can I connect my Shopify store with multiple Fortnox accounts?

What happens if my Shopify customer isn't in Fortnox?

What happens if my Shopify customer isn't in Fortnox?

What happens if my Shopify customer isn't in Fortnox?

What if my Shopify product isn't present or found in Fortnox when the integration runs?

What if my Shopify product isn't present or found in Fortnox when the integration runs?

What if my Shopify product isn't present or found in Fortnox when the integration runs?

I am unable to import my Fortnox customer and product data to Shopify with this application.

I am unable to import my Fortnox customer and product data to Shopify with this application.

I am unable to import my Fortnox customer and product data to Shopify with this application.

I can't see the created invoice/order in Fortnox. What should I check?

I can't see the created invoice/order in Fortnox. What should I check?

I can't see the created invoice/order in Fortnox. What should I check?

My custom field mappings aren't working. What should I check?

My custom field mappings aren't working. What should I check?

My custom field mappings aren't working. What should I check?

There's a mismatch in invoice/order amounts between Shopify and Fortnox. What should I review?

There's a mismatch in invoice/order amounts between Shopify and Fortnox. What should I review?

There's a mismatch in invoice/order amounts between Shopify and Fortnox. What should I review?

Some customer/product/order information is missing on invoices/orders. How can I fix this?

Some customer/product/order information is missing on invoices/orders. How can I fix this?

Some customer/product/order information is missing on invoices/orders. How can I fix this?

How do I map the Shopify order number in the Fortnox invoice/order?

How do I map the Shopify order number in the Fortnox invoice/order?

How do I map the Shopify order number in the Fortnox invoice/order?