Installation
Get the Most Out of the App
FAQs - Frequently Asked Questions
IMPORTANT: Always check your Shopify order notes to verify the status of your integration.
Q: What exactly does this integration do?
This integration helps you:
Turn your Shopify orders into Fortnox invoices/orders automatically
Keep your Shopify and Fortnox product and customer data in sync
Monitor sync status through detailed logs within Shopify order notes
Handle refunds and shipping charges with ease
Q: What exactly does this integration do?
This integration helps you:
Turn your Shopify orders into Fortnox invoices/orders automatically
Keep your Shopify and Fortnox product and customer data in sync
Monitor sync status through detailed logs within Shopify order notes
Handle refunds and shipping charges with ease
Q: What exactly does this integration do?
This integration helps you:
Turn your Shopify orders into Fortnox invoices/orders automatically
Keep your Shopify and Fortnox product and customer data in sync
Monitor sync status through detailed logs within Shopify order notes
Handle refunds and shipping charges with ease
Q: I get this error when I try to create invoices/orders in Fortnox using this integration: "The workflow execution failed due to this error: There is no active license for the desired scope".
Fortnox requires a few scopes enabled before you can create an invoice or order:Fa: InvoiceOo: Order & QuoteAr: Asset register
If you are looking to create an invoice, then please ensure that Fa and Ar are enabledIf you are creating an order, then you would need Oo and ArRequired scopes are shown in the image below:
Q: I get this error when I try to create invoices/orders in Fortnox using this integration: "The workflow execution failed due to this error: There is no active license for the desired scope".
Fortnox requires a few scopes enabled before you can create an invoice or order:Fa: InvoiceOo: Order & QuoteAr: Asset register
If you are looking to create an invoice, then please ensure that Fa and Ar are enabledIf you are creating an order, then you would need Oo and ArRequired scopes are shown in the image below:
Q: I get this error when I try to create invoices/orders in Fortnox using this integration: "The workflow execution failed due to this error: There is no active license for the desired scope".
Fortnox requires a few scopes enabled before you can create an invoice or order:Fa: InvoiceOo: Order & QuoteAr: Asset register
If you are looking to create an invoice, then please ensure that Fa and Ar are enabledIf you are creating an order, then you would need Oo and ArRequired scopes are shown in the image below:
I've installed the app, but how do I start creating the Fortnox invoices/orders?
You can setup automatic invoice/order creation triggers in the "Invoice/Order Settings" section of the app which is visible under "Sync Settings" on the left panel of your Shopify admin page. You can choose to create a Fortnox invoice or order depending on what trigger you've selected (Paid, Fulfilled or Instant Invoice).
I've installed the app, but how do I start creating the Fortnox invoices/orders?
You can setup automatic invoice/order creation triggers in the "Invoice/Order Settings" section of the app which is visible under "Sync Settings" on the left panel of your Shopify admin page. You can choose to create a Fortnox invoice or order depending on what trigger you've selected (Paid, Fulfilled or Instant Invoice).
I've installed the app, but how do I start creating the Fortnox invoices/orders?
You can setup automatic invoice/order creation triggers in the "Invoice/Order Settings" section of the app which is visible under "Sync Settings" on the left panel of your Shopify admin page. You can choose to create a Fortnox invoice or order depending on what trigger you've selected (Paid, Fulfilled or Instant Invoice).
When I try to create invoices/orders in Fortnox, it says I am not licensed. What do I do?
The error comes up when your Fortnox access is limited. Please speak to your Fortnox admin to provide you with privileges to create invoices/orders in Fortnox.
When I try to create invoices/orders in Fortnox, it says I am not licensed. What do I do?
The error comes up when your Fortnox access is limited. Please speak to your Fortnox admin to provide you with privileges to create invoices/orders in Fortnox.
When I try to create invoices/orders in Fortnox, it says I am not licensed. What do I do?
The error comes up when your Fortnox access is limited. Please speak to your Fortnox admin to provide you with privileges to create invoices/orders in Fortnox.
Will the invoice/order be directly sent to my customer after it is created?
The integration only creates a draft copy of an order/invoice. You can review it before sending it to your customer manually.
Will the invoice/order be directly sent to my customer after it is created?
The integration only creates a draft copy of an order/invoice. You can review it before sending it to your customer manually.
Will the invoice/order be directly sent to my customer after it is created?
The integration only creates a draft copy of an order/invoice. You can review it before sending it to your customer manually.
How do I know if my invoice/order was created successfully?
Check these locations:
View the "Notes" section in your Shopify order for a successful message
Check Fortnox for the newly created invoice/order
Monitor any error messages under the Shopify order's "Notes" section
How do I know if my invoice/order was created successfully?
Check these locations:
View the "Notes" section in your Shopify order for a successful message
Check Fortnox for the newly created invoice/order
Monitor any error messages under the Shopify order's "Notes" section
How do I know if my invoice/order was created successfully?
Check these locations:
View the "Notes" section in your Shopify order for a successful message
Check Fortnox for the newly created invoice/order
Monitor any error messages under the Shopify order's "Notes" section
Can I connect my Shopify store with multiple Fortnox accounts?
No. You can only connect one Fortnox account to one Shopify store at a time. However, you can switch to a different Fortnox account later by disconnecting the existing one first.
Can I connect my Shopify store with multiple Fortnox accounts?
No. You can only connect one Fortnox account to one Shopify store at a time. However, you can switch to a different Fortnox account later by disconnecting the existing one first.
Can I connect my Shopify store with multiple Fortnox accounts?
No. You can only connect one Fortnox account to one Shopify store at a time. However, you can switch to a different Fortnox account later by disconnecting the existing one first.
What happens if my Shopify customer isn't in Fortnox?
The integration will automatically create a new customer record in Fortnox using:
Customer information from Shopify
Your configured default settings
Mapped customer fields
What happens if my Shopify customer isn't in Fortnox?
The integration will automatically create a new customer record in Fortnox using:
Customer information from Shopify
Your configured default settings
Mapped customer fields
What happens if my Shopify customer isn't in Fortnox?
The integration will automatically create a new customer record in Fortnox using:
Customer information from Shopify
Your configured default settings
Mapped customer fields
What if my Shopify product isn't present or found in Fortnox when the integration runs?
You have three options that can be handled via the integration:
Halt the invoice/order creation (for manual review)
Use a default product as a placeholder
Automatically create new articles in Fortnox from your Shopify order
What if my Shopify product isn't present or found in Fortnox when the integration runs?
You have three options that can be handled via the integration:
Halt the invoice/order creation (for manual review)
Use a default product as a placeholder
Automatically create new articles in Fortnox from your Shopify order
What if my Shopify product isn't present or found in Fortnox when the integration runs?
You have three options that can be handled via the integration:
Halt the invoice/order creation (for manual review)
Use a default product as a placeholder
Automatically create new articles in Fortnox from your Shopify order