FAQs - Frequently Asked Questions

IMPORTANT: Always check the "All" subsection under the History section of your Pipedrive deals to view the status of your integration run.

Q: What exactly does this integration do?

This integration helps you:

  • Turn your Pipedrive deals into e-conomic invoices, orders or quotes

  • Keep your Pipedrive and e-conomic product and customer data in sync

  • View financial information within Pipedrive contacts

  • Track sync-status in your deal notes

Q: What exactly does this integration do?

This integration helps you:

  • Turn your Pipedrive deals into e-conomic invoices, orders or quotes

  • Keep your Pipedrive and e-conomic product and customer data in sync

  • View financial information within Pipedrive contacts

  • Track sync-status in your deal notes

Q: What exactly does this integration do?

This integration helps you:

  • Turn your Pipedrive deals into e-conomic invoices, orders or quotes

  • Keep your Pipedrive and e-conomic product and customer data in sync

  • View financial information within Pipedrive contacts

  • Track sync-status in your deal notes

Q: My Pipedrive deal has moved to the required deal stage. Where do I check if the invoice/order/quote creation was successful?

Expand the "History" section in your Pipedrive deal to view the integration updates. You will find the PDF copy of the successful invoice/order/quote attached. If the integration ran into any errors, error logs will be shown as well. You can make necessary changes and then click on the 'Replay' button in the notes to re-run the integration.


Q: My Pipedrive deal has moved to the required deal stage. Where do I check if the invoice/order/quote creation was successful?

Expand the "History" section in your Pipedrive deal to view the integration updates. You will find the PDF copy of the successful invoice/order/quote attached. If the integration ran into any errors, error logs will be shown as well. You can make necessary changes and then click on the 'Replay' button in the notes to re-run the integration.


Q: My Pipedrive deal has moved to the required deal stage. Where do I check if the invoice/order/quote creation was successful?

Expand the "History" section in your Pipedrive deal to view the integration updates. You will find the PDF copy of the successful invoice/order/quote attached. If the integration ran into any errors, error logs will be shown as well. You can make necessary changes and then click on the 'Replay' button in the notes to re-run the integration.


Q: How do I just create a customer in my accounting system from Pipedrive if I don't want to create an invoice/order?

Manually open each organisation or people in Pipedrive respectively and click on "Update" in the CRM card.


Q: How do I just create a customer in my accounting system from Pipedrive if I don't want to create an invoice/order?

Manually open each organisation or people in Pipedrive respectively and click on "Update" in the CRM card.


Q: How do I just create a customer in my accounting system from Pipedrive if I don't want to create an invoice/order?

Manually open each organisation or people in Pipedrive respectively and click on "Update" in the CRM card.


Q: What if I don't want to manually go to each company or contact and update it?

In that case, user will have to go with automatic deal to invoice flow where they can select draft document creation (will have to delete it later from their accounting system if they don't want it). This will ensure that customers and products gets updated in accounting system.

Q: What if I don't want to manually go to each company or contact and update it?

In that case, user will have to go with automatic deal to invoice flow where they can select draft document creation (will have to delete it later from their accounting system if they don't want it). This will ensure that customers and products gets updated in accounting system.

Q: What if I don't want to manually go to each company or contact and update it?

In that case, user will have to go with automatic deal to invoice flow where they can select draft document creation (will have to delete it later from their accounting system if they don't want it). This will ensure that customers and products gets updated in accounting system.

Q: I have installed the app, but how do I create the invoice/order/quote now?

Set up triggers for specific deal stages in My apps > Visma e-conomic Integration > Settings > Invoice/Order/Quote


Q: I have installed the app, but how do I create the invoice/order/quote now?

Set up triggers for specific deal stages in My apps > Visma e-conomic Integration > Settings > Invoice/Order/Quote


Q: I have installed the app, but how do I create the invoice/order/quote now?

Set up triggers for specific deal stages in My apps > Visma e-conomic Integration > Settings > Invoice/Order/Quote


Q: Will the invoice/order/quote be directly sent to my customer after it is created?

No. The integration only creates a draft invoice/order/quote in e-conomic. It won't be automatically sent to your customers. You'll need to send it to your customer manually for now.


Q: Will the invoice/order/quote be directly sent to my customer after it is created?

No. The integration only creates a draft invoice/order/quote in e-conomic. It won't be automatically sent to your customers. You'll need to send it to your customer manually for now.


Q: Will the invoice/order/quote be directly sent to my customer after it is created?

No. The integration only creates a draft invoice/order/quote in e-conomic. It won't be automatically sent to your customers. You'll need to send it to your customer manually for now.


Q: Can I connect my Pipedrive account with multiple e-conomic accounts using Cloudify's app?

No. You can only connect one e-conomic account to one Pipedrive account at a time. However, you can connect a new e-conomic account if needed, by disconnecting the existing e-conomic connection.

Q: Can I connect my Pipedrive account with multiple e-conomic accounts using Cloudify's app?

No. You can only connect one e-conomic account to one Pipedrive account at a time. However, you can connect a new e-conomic account if needed, by disconnecting the existing e-conomic connection.

Q: Can I connect my Pipedrive account with multiple e-conomic accounts using Cloudify's app?

No. You can only connect one e-conomic account to one Pipedrive account at a time. However, you can connect a new e-conomic account if needed, by disconnecting the existing e-conomic connection.

Q: Can I connect my Pipedrive account with multiple e-conomic accounts using Cloudify's app?

Q: Can I connect my Pipedrive account with multiple e-conomic accounts using Cloudify's app?

Q: Can I connect my Pipedrive account with multiple e-conomic accounts using Cloudify's app?

Q: How do I just create a customer in my accounting system from Pipedrive if I don't want to create an invoice/order?

Q: How do I just create a customer in my accounting system from Pipedrive if I don't want to create an invoice/order?

Q: How do I just create a customer in my accounting system from Pipedrive if I don't want to create an invoice/order?

Q: What if I don't want to manually go to each company or contact and update it?

Q: What if I don't want to manually go to each company or contact and update it?

Q: What if I don't want to manually go to each company or contact and update it?

Q: I'm seeing an error message that says "Products are not enabled for the company". How do I fix this?

Q: I'm seeing an error message that says "Products are not enabled for the company". How do I fix this?

Q: I'm seeing an error message that says "Products are not enabled for the company". How do I fix this?

Q: How do I just create a customer in my accounting system from Pipedrive if I don't want to create an invoice/order?

Q: How do I just create a customer in my accounting system from Pipedrive if I don't want to create an invoice/order?

Q: How do I just create a customer in my accounting system from Pipedrive if I don't want to create an invoice/order?

Q: What if I don't want to manually go to each company or contact and update it?

Q: What if I don't want to manually go to each company or contact and update it?

Q: What if I don't want to manually go to each company or contact and update it?

Q: I am unable to import my e-conomic customer and product data to Pipedrive with this application.

Q: I am unable to import my e-conomic customer and product data to Pipedrive with this application.

Q: I am unable to import my e-conomic customer and product data to Pipedrive with this application.

Q: What if my Pipedrive contact is not present in e-conomic? Will the integration work?

Q: What if my Pipedrive contact is not present in e-conomic? Will the integration work?

Q: What if my Pipedrive contact is not present in e-conomic? Will the integration work?

Q: What if my Pipedrive product is not present in e-conomic? Will the integration work?

Q: What if my Pipedrive product is not present in e-conomic? Will the integration work?

Q: What if my Pipedrive product is not present in e-conomic? Will the integration work?

Q: I have connected my e-conomic account to Pipedrive but I can't see the created invoice/order/quote in e-conomic

Q: I have connected my e-conomic account to Pipedrive but I can't see the created invoice/order/quote in e-conomic

Q: I have connected my e-conomic account to Pipedrive but I can't see the created invoice/order/quote in e-conomic

Q: How can I re-run failed integration attempts?

Q: How can I re-run failed integration attempts?

Q: How can I re-run failed integration attempts?

Q: Will I be charged if the integration fails due to a setting error at my end?

Q: Will I be charged if the integration fails due to a setting error at my end?

Q: Will I be charged if the integration fails due to a setting error at my end?

Q: I get the error "Workflow execution failed: <SKU should not be empty>". What should be done here?

Q: I get the error "Workflow execution failed: <SKU should not be empty>". What should be done here?

Q: I get the error "Workflow execution failed: <SKU should not be empty>". What should be done here?

Q: I have moved the deal from one stage to another, but the invoice/order/quote is not yet created

Q: I have moved the deal from one stage to another, but the invoice/order/quote is not yet created

Q: I have moved the deal from one stage to another, but the invoice/order/quote is not yet created

Q: The generated invoice/order/quote is missing some information, how can I correctly update this information?

Q: The generated invoice/order/quote is missing some information, how can I correctly update this information?

Q: The generated invoice/order/quote is missing some information, how can I correctly update this information?

Q: How do I update the booked invoice (or financial) data from e-conomic in Pipedrive?

Q: How do I update the booked invoice (or financial) data from e-conomic in Pipedrive?

Q: How do I update the booked invoice (or financial) data from e-conomic in Pipedrive?

Can other users within my company use this integration on their Pipedrive account?

Can other users within my company use this integration on their Pipedrive account?

Can other users within my company use this integration on their Pipedrive account?