Terms and Conditions

Welcome to Cloudify!

Our terms and conditions are designed to give both parties security and clarity on the rights to trade with online services. We always try to be flexible and collaborate with our customers in a good manner to avoid disputes.

1. Company Information.

Cloudify ApS

VAT/Org.no. DK33066287

Kornmarksvej 10

2605 Brøndby

Email: info@cloudify.biz

2. General terms

Cloudify provides services through the Internet. The services we offer include digital analysis, SaaS implementation, Custom integrations, and Partner Marketplace integrations (DIY automation). In connection with these services, Cloudify complies with both legal and general ethical rules. The following terms of sale and delivery apply to the extent that they are not waived by other written agreements between the parties. Cloudify is not bound by any purchase terms and conditions specified in the customer’s order unless they comply with these terms.

3. Orders and payments

• The Cloudify subscription and setup costs are billable immediately after completion of the order.
• We offer two payment methods for your convenience:

Card: You can securely pay for your order using a credit or debit card. And when using this option autopay is applied.

Invoice: You can choose to pay by invoice. A fee of DKK 30 will be applied to cover administrative costs associated with this payment method. The invoice will be sent to your email address upon order confirmation and will detail the payment instructions. Please note: When selecting the invoice payment method, your order will not be processed until the invoice is paid in full.

• Until the subscription is actively cancelled by the customer, the subscription payment will automatically be withdrawn from the card. The subscription period is paid in advance. If you wish to cancel the subscription before next renewal, you can always contactby sending us an e-mail to cancel the subscription to info@cloudify.biz. You can also cancel the renewal through the app or through your Lighthouse account. e The cancellation for custom automation services can only happen at end of the subscription period, whether it is annual or monthly subscription.
• In case of partner marketplace applications*, the users can go to the app settings and cancel their subscription anytime, which will be effective immediately. The user will also receive an invoice against the cancellation.

*Partner marketplace apps are applications that can be installed and integrated with a Software-as-a-Service (SaaS) product through a dedicated marketplace. These apps are developed by third-party partners and provide additional functionality and features to enhance the core capabilities of the SaaS product.

• After subscribing and after each successful renewal withdrawal, a receipt will be sent to the given email.
• If your payment card expires or the payment in another way fails, you will receive an email with a link to renew the payment method.
• When subscribing and entering a payment method for custom integration or partner marketplace apps, you allow the necessary payment card information to be saved for automatic debiting of the payment card. This information is automatically deleted when the subscription is cancelled. All payment methods are safely handled through Stripe, which complies with technical and operational demands, that are defined by the PCI Security Standards Council (PCI SSC) to protect the cardholders data.

4. Registration of customer data (personal data policy)

• When you enter into an agreement with Cloudify ApS, we record the following information: Company name, Contact Name, Address, Telephone number, E-mail address, and VAT/Org.no.
• Cloudify records your personal data to provide its services. You always have the right to edit or object to the registration, cf. the Personal Data Act. Inquiries in this regard are addressed to Cloudify ApS – info@cloudify.biz
• When collecting personal data, Cloudify ensures that it always happens when you give your explicit consent, to ensure you are informed of exactly which information is collected and why. The personal information registered with Cloudify is stored in the records for up to six months after the subscription ends.
• All Cloudify employees and agents in Cloudify’s support system are granted access to the information recorded.
• Information provided to Cloudify is treated with care and is not disclosed or sold to any third party. Cloudify does not record any sensitive information.
• For further details on our guidelines regarding personal data, please refer to our Data Processing Agreement.

5. Delivery methods – Orders without configuration

• With numerous custom integrations available, you can readily access your automation logs via the LightHouse dashboard. Please be aware, the configuration of these integrations will be done by our automation experts based on your needs.
• Should you encounter any technical difficulties or require assistance, Cloudify is here to provide support. Please note, however, that in instances where challenges arise due to the configuration or setup undertaken by you, or if assistance is required due to non-adherence to provided guidelines, a service fee may be incurred. Rest assured, in such circumstances, we will inform you of any potential additional charges prior to proceeding with support. Our primary aim is to ensure a seamless and rewarding experience for you.
• For the partner marketplace apps users can manage the app through the connected app settings in the respective marketplace settings.

6. Forms of delivery, processing, delivery time and setup price – Orders including configuration:

For custom integration:

• Cloudify aims to process your orders promptly. We start the delivery once we have all required setup details from you.
• A Cloudify representative will be in touch for these details and to share delivery timings. While we may assign a specific technician, sometimes other team members might assist too. Delivery times may vary due to unexpected setup issues or unique configurations. Changes to your order could cause delays and may increase costs. Always feel free to reach out to us with any questions.
• The setup price applies to the prices stated from https://cloudify.biz/marketplace website on the order page for the integration in question, or by a written offer from Cloudify. The setup price covers the commissioning of the task ordered by the customer, as well as the configuration and testing of the integration.
• When configuring integrations where there is a setup price, Cloudify will either bill it before or after the integration has been executed. When placing an order, that order is binding and cannot be used as credit.
• Compliance with lead delivery time requires that the technician has access to the necessary information to perform the configuration. See Section 7 for details on the Cloudify configuration terms.

For partner marketplace:

• For PM apps the integration is ready to be used as soon as the user installs and sets up the integration from the marketplace.
• All marketplace integrations are managed by the users themselves and Cloudify makes no changes to the integration settings of the apps. Users can contact Cloudify if they need assistance/help with setting up the integrations.
• The price of each integration is listed on the app listing page, subscription page of the setup process or the manage plan section in the settings.
• There are 2 subscription model for the Partner marketplace apps, and the billing model will be mentioned on the subscription/pricing page of the app (all PM apps are billed monthly):

Prepaid: The price includes a certain number of syncs for the app, when exhausted the app will not work for the rest of the billing cycle and the users can contact at support@cloudify.biz to get extra syncs at an added cost.

Postpaid: There is a fixed price for the app which will be billed at the starting of the billing cycle and pay as you use price for each sync/integration. At the end of the billing cycle, users will be charged with the usage for that month and the fixed price for the following month.

7. Cloudify Configuration Terms for Custom Automation

• As a Cloudify customer, it's important for you to understand your setup needs and ensure your systems are ready for integration. Cloudify will manage the integration configuration, but not the system setup or any related responsibilities.
• Once your order is placed, we'll request system access for configuration. We consider the configuration approved if we don't receive a response within five business days from your end. You can request regular configuration adjustments within 10 days of completion; post that, extra adjustments will be chargeable.
• Billing for technical setup is non-refundable and due at the time of ordering. In case of incomplete setups due to your lack of response or provision of necessary details, no credits or cancellations are applicable.
• Any changes in your order might incur additional charges based on our standard rates. Cloudify is not responsible for any system changes affecting the integration.

Please note: These settings will vary based on the type of integration, you are opting for - custom or DIY automation offered by partner marketplaces. In case of partner marketplace apps, all the apps are configured and managed by the customers, and the configuration can be modified from the app settings section.

8. Cloudify subscription

Services, period and renewal for custom automation

• Services may vary depending on the plan you subscribe to on the website, which is typically divided into Starter, Business, Business Premium, Enterprise or Custom subscriptions. Please note that subscriptions may vary according to service and features across version numbers of the Cloudify service. The customer is obliged to familiarise themselves with the subscription limitations when purchasing.
• The number of orders, goods, customers, stock and other transactions that may be transferred with the chosen subscription is fixed based on the specified limit values determined at the time of ordering.
• In consideration of our customers, we have introduced a new subscription change which states: For every additional task that you choose to undertake, regardless of the plan selected, you will be charged an additional 1 DKK (0.14 Euro/0.14 USD - in other currencies). For example, if you are using the Basic plan, it comes with 250 transactions. Once you exhaust the numbers, from 250 tasks onwards you will be charged 1 DKK for every transaction over the limit. However, if you need more transactions to be credited to your account, upgrade to any higher plan like the Business plan. We reserve the right to make any changes that we deem appropriate in order to provide you with a better service.
• Subscriptions are prepaid and run from the start of the agreement and the period ending, ie. either one month ahead or one year ahead.
• The agreement is automatically renewed every 11 months for annual subscriptions, entering a new subscription period, which means that the invoice is sent one month before the end of the subscription period. Once the invoice has been sent, the period is accepted and renewed.
• Processed orders are counted from the first to the last day of the month and the counter is reset for each month to the relevant order limit on the customer’s subscription. Order limits that have not been used up will not be transferred until next month and the remaining number of orders allowed will not be compensated.

Change of subscription

• Login to your Lighthouse account to make any changes in the subscription. When downgrading a subscription, the price difference will not be compensated and the new subscription comes into effect after the end of the prepaid period. When acquiring a higher subscription, you will be billed for either monthly or annually, which is typically reduced by a previously paid subscription in case of overlapping in the periods.
• The Customer’s subscription choice may be changed by Cloudify at any time without prior notice. Typically, Cloudify will report an upgrade in accordance with the applicable data usage terms, etc.
• Cloudify reserves the right to make inquiries about subscriptions at any time if other subscriptions are deemed to be more of an advantage for the customer. This happens mostly in case if the customer moves substantially larger transfers than usual, be it orders, goods or customers, implies transfer to another subscription type.
• Downgrading of integration subscription can only be executed by Customer's written request for sovereign evaluation by Cloudify. An administration fee may apply. In this case, Cloudify will notify the Customer before the change is made. Downgrading of integration subscription is not compensated for a subscription period that has already begun.

Termination

• Cancellation of a subscription must be made in writing to info@cloudify.biz or via logging in to the Lighthouse account. It is the responsibility of the Customer at all times to document the cancellation.
• The subscription may be terminated in writing at any time with one month’s notice until the end of a subscription period, after which Cloudify will send a confirmation of the cancellation.
• If, upon termination, an invoice has already been sent for a new period, but not paid, the Customer can, if Cloudify agrees, immediately cancel a subscription and credit its outstanding against a fee of DKK 250 + VAT. However, outstanding payments are not reimbursed. If a subscription is requested to be cancelled in the middle of a period, the subscription will be terminated either the same day or at the expiry date, and again, any outstanding payments will not be reimbursed.
• Cloudify may unsubscribe without notice if the Fair Use transaction limits are exceeded (see section 9), in the event of misuse of the Cloudify service, or if the source code is in any way attempted to be imitated or changed. Cloudify sovereignly determines what is characterized as an abuse of the service.
• If Cloudify wishes to terminate a subscription in the event of a breach of the general rules, any remaining period corresponding to paid subscription will not be refunded to the Customer. Disturbance of other subscribers or breach of business terms will be considered abuse of Cloudify services. This may at any time result in the termination and cancellation of a subscription. Cloudify is in every respect sovereign in the definition of abuse.

For partner marketplace apps:

Services, period and renewal

• The pricing for each Partner marketplace integration is readily available on the app listing page, the subscription page during the setup process, or the "manage plan" section in the settings. We provide a trial for each app, with details outlined on the Partner marketplace listing page and subscription page. There are two subscription models for Partner marketplace apps, both billed monthly. The specific billing model can be found on the subscription/pricing page of the app.
• Prepaid: the price includes a certain number of sync for the app, when exhausted the app will not work for the rest of the billing cycle and the users can contact at support@cloudify.biz to get extra credits at an added cost
• Postpaid: There is a fixed price for the app which will be billed at the starting of the billing cycle and pay as you use price for each sync/integration. At the end of the billing cycle users will be charged with the usage for that month and the fixed price for the next month
• Users can monitor their app usage, view billing cycle details, access previous invoices, modify the billing method, and cancel subscriptions from the "manage plan" section in the app settings. Please note, the billing cycle starts on the day users subscribe to the plan and continues for 30 days, irrespective of the number of days in the month.

Change of subscription:

• Once the trial has expired the integration will not work and will have to upgrade to a paid plan to continue using the integration.
• The users can upgrade their subscription to a plan of their choice from the manage plan section in the app settings.
• The users can cancel/downgrade their subscription from the manage plan section in the app settings.
• Cloudify can change in the billing model/plans without prior notice. Typically we inform about such changes well in advance so that the users will have time to adjust to the change.
• Cloudify reserves the right to make inquiries about subscriptions at any time if other subscriptions are deemed to be more of an advantage for the customer. This happens mostly in case if the customer moves substantially larger transfers than usual.

Cancellation/termination:

• Users can cancel their subscription at any time they want, which will be effective immediately.
• In case of cancellation for the postpaid plans the users will be billed for the usage for the current billing cycle and their subscription will be cancelled immediately i.e the integration will no longer work. The fixed price for that billing cycle is non refundable.
• In case of cancellation for prepaid plan the subscription will be cancelled immediately and no refund will be made on the prior payments.
• Cloudify holds the rights to terminate/de-list any application due to any reason. Typically we inform about delisting any app well in advance so that the users can adjust to the change.
• Cloudify may unsubscribe without notice if the Fair Use transaction limits are exceeded (see section 9), in the event of misuse of the Cloudify service, or if the source code is in any way attempted to be imitated or changed. Cloudify sovereignly determines what is characterised as an abuse of the service.
• If Cloudify wishes to terminate a subscription in the event of a breach of the general rules, any remaining period corresponding to paid subscription will not be refunded to the Customer. Disturbance of other subscribers or breach of business terms will be considered abuse of Cloudify services. This may at any time result in the termination and cancellation of a subscription. Cloudify is in every respect sovereign in the definition of abuse.

9. Fair use transaction limit

• Cloudify has a Fair use transaction limit for its subscriptions for how many customers, goods, orders and changes in inventory can be transferred per. month. This is due to operational reasons and is required to ensure technical stability.
• Each Cloudify subscription tier comes with a monthly transaction limit: 250 for Starter, 500 for Business, 1,000 for Business Premium, 4,000 for Enterprise, and over 10,000 for Custom. Have a look at the pricing section here: https://www.cloudify.biz/marketplace/pricing. These limits are the maximum number of transactions included in each plan. If a customer exceeds their transaction limit, additional charges apply for each extra transaction, essentially operating on a pay-as-you-go basis beyond the included quota.
• For Partner marketplace apps, the limit of the plan determines the transaction/sync count for prepaid plans, for the postpaid plans there is not specified limit as it is pay as you use model. The trial plan limit is defined for each app on the listing/subscription page.
• Cloudify reserves the right to investigate the circumstances if the transaction limit is exceeded during a set period. Cloudify may at any time upgrade a subscription if the Customer is exceeding the Fair use limit. Cloudify will typically notify the Customer of the upgrade.
• In the event of any over-consumption, Cloudify may see it necessary to stop the transfer until the origin of the overuse has been rectified, clarified or an agreement with Cloudify has been made.

10. System Stability

• Cloudify monitors the service loads to safeguard against errors.
• Cloudify reserves the right to limit the use of the services offered for operational and security reasons without notice.
• Cloudify strives to ensure uninterrupted services for our customers, aiming for 24/7 availability throughout the year, but does not provide absolute guarantees. There may be times when services need to be discontinued due to necessary technical conditions, such as maintenance and repairs.
• As a part of our commitment to quality and reliability, we've aligned ourselves with best-in-class service providers, and our Service Level Agreement (SLA) is partly based on our providers' uptime. We utilize AWS services, including Lambda and SQS, each of which have their respective SLA commitments. AWS Lambda offers a monthly uptime commitment of 99.95%, as detailed here: AWS Lambda SLA. Similarly, AWS SQS has an uptime commitment of 99.9%, as stated here: AWS SQS SLA. In light of these commitments and our dependency on these systems, Cloudify commits to a Service Level Agreement of 99% uptime for our services with no downtime.
• In the event of a malfunction, you may seek assistance under our applicable support terms and conditions.

11. Data logging

Cloudify logs data to be able to retrieve data or to identify whether data has been transferred or not. Cloudify logs all transactions such as customer, product and order information and inventory. Cloudify does not log or save credit card information, except from recording the payment method. For further elaboration of our data logging guidelines, please refer to our Data Processing Agreement.

12. Support

• Cloudify primarily provides support on its own services and always refers to external support for other services.
• Inquiry for Cloudify support is typically carried out per. email support@cloudify.biz to be entered into the support ticket system. Cloudify also offers chat and phone support.
• To achieve the most clarifying support handling, support requests are preferably handled by email to support@cloudify.biz. For error handling, please attach as much info as possible for faster support handling, as the number refers to the order, item or the like.
• In case the error is attributed to the Customer’s own default, incorrect setup or the like, Cloudify reserves the right to invoice the Customer at the applicable hourly rate.
• We refer to the opening hours at https://www.cloudify.biz/marketplace/contact-us for access to support. Support is available through support@cloudify.biz.
• For Partner marketplace apps support, you can write to us at support@cloudify.biz or fill out the form, link to which can be found on the listing page of each app.

13. Updates, upgrades and maintenance of Cloudify service

• Cloudify continuously updates and maintains its own services and plugins.
• Updates will be ongoing, while critical updates will be handled immediately. You are always welcome to contact Cloudify for the current status of updates.
• Cloudify will typically upgrade its service to newer versions but is not required to provide such upgrades.
• Cloudify may consider itself eligible to charge upgrade fees for conversion to new versions of the Cloudify Platform. Cloudify endeavours to enable the Customer to perform the upgrade itself, but due to special setups etc., it may require a Cloudify technician to upgrade to new versions. Cloudify will typically inform its Customers about upgrades to newer versions as well as the expected time consumption if any.
• Cloudify is not required to support or maintain an outdated Cloudify service but will continue to do so for as long as Cloudify deems it necessary. Cloudify has the sovereign right to decide the time of closing down the service and it is the Customer’s responsibility to upgrade to newer versions before the service is closed. Please contact Cloudify if any concerns.

14. Functionality

• Cloudify can't be blamed for any problems that may occur with the source code, plugins, or any other software used in its services. If there are any issues, like data loss or errors, even when tools are used correctly, Cloudify is not responsible. This includes any potential financial losses or wasted time due to these issues.
• Costs for repairing damages as a result of the Customer’s breach of this agreement shall be incurred by the Customer. This also includes Cloudify's time consumption at the current hourly rate.

15. Pricing

• All prices quoted are exclusive of VAT charges. The applicable price is the current price stated on the day of the order for the service in question.
• Prices quoted are valid as of the order date and can be changed at any time by Cloudify with a 1-month notice to be applied for the following period.
• We reserve ourselves for any printing errors.

16. Refund policy

• If you experience any problems with the service, please contact Cloudify as soon as possible. The error must be reported within one month of occurrence, otherwise, it will be considered to be at your own risk. Cloudify reserves the right to cancel a complaint in case of delayed reporting of errors, but will as far as possible try to be flexible through dialogue with the customer.
• If the integration in the customer’s case is futile or incomplete, the case is assessed for the potential of refund upon request.
• The complaint must contain a complete explanation of why the solution does not work as expected. Cloudify has absolute sovereignty in assessing the case.

17. Responsibility

• Cloudify provides its service for handling and automation of data transfers. All material and software related to the - Cloudify service belong to Cloudify. The customer is responsible for using the tools in the Cloudify platform for any initial troubleshooting and only request support if further assistance is required.
• It is the customer’s responsibility to ensure that data transfer lives up to the expected result and to notify Cloudify of any errors or changes that may occur.
• Cloudify guarantees that the requested service will be performed in a professional manner. There is no guarantee that the service will work as intended in the event of deviations from the standard setup.
• Cloudify disclaims any responsibility for data loss, loss of earnings or any other direct or indirect loss. This applies whether the loss is due to system failure, unauthorized access to the system or non-delivery of ordered services or other conditions applied at Cloudify.
• Cloudify cannot be held responsible for user’s or third parties’ use of the Service or its functions.
• Cloudify cannot be held responsible for any errors caused by third parties.

18. Third Party Systems and Applications

• For certain third-party systems, invoices will be issued from third parties. All integrations will be linked to a subscription.
• Subscription with Cloudify does not cover additional fees and purchases that may be incurred by third parties to enable integration. It is the customer’s responsibility to investigate the supplier’s terms and conditions for their integrated systems, and Cloudify disclaims the responsibility to notify customers of changes in terms, prices and services of third-party system suppliers.
• Cloudify disclaim responsibility for any form of conflicts with third parties.
• Cloudify is not responsible for failure to transmit data as a result of a third party or subcontractor system crash.
• Cloudify will, as far as possible, take precautions to reduce data loss, but cannot guarantee the correction of errors until the third party or subcontractor resolves their errors or crashes.
• Cloudify continuously updates and maintains its own code. Reservations apply to changes made by third parties that make integrations impossible or fundamentally change Cloudify’s business conditions. Typically, Cloudify will notify customers of relevant changes to Cloudify’s services and terms caused by third-party changes.
• Any form of rectifying errors caused by third-party changes, made by Cloudify at the Customer’s request, is invoiced. Cloudify will typically notify the customer about this before commencing any work.

19. Changes in conditions

• Cloudify reserves the right to change these terms of sale and business terms at the same notice. As far as possible, Cloudify will notify the Customer of significant changes.