FAQs - Frequently Asked Questions Copy

FAQs - Frequently Asked Questions Copy

IMPORTANT: Always check your Microsoft Business Central account after synchronization to ensure your data has been properly transferred.

What does this integration do?

This integration helps you:

  • Convert your Microsoft Business Central invoices or orders into Stripe payments

  • Maintain synchronization between Business Central and Stripe product and customer data

  • Automatically generate payment entries for all transactions

  • Monitor sync status and efficiently manage your financial records

  • Create payment records based on your preferences


What does this integration do?

This integration helps you:

  • Convert your Microsoft Business Central invoices or orders into Stripe payments

  • Maintain synchronization between Business Central and Stripe product and customer data

  • Automatically generate payment entries for all transactions

  • Monitor sync status and efficiently manage your financial records

  • Create payment records based on your preferences


What does this integration do?

This integration helps you:

  • Convert your Microsoft Business Central invoices or orders into Stripe payments

  • Maintain synchronization between Business Central and Stripe product and customer data

  • Automatically generate payment entries for all transactions

  • Monitor sync status and efficiently manage your financial records

  • Create payment records based on your preferences


My Business Central invoice was created. How do I verify the payment creation?

Open your Stripe account and navigate to the payments section. If any errors occurred during integration, you can view the details in your integration dashboard and use the 'Replay' feature to retry the sync.


My Business Central invoice was created. How do I verify the payment creation?

Open your Stripe account and navigate to the payments section. If any errors occurred during integration, you can view the details in your integration dashboard and use the 'Replay' feature to retry the sync.


My Business Central invoice was created. How do I verify the payment creation?

Open your Stripe account and navigate to the payments section. If any errors occurred during integration, you can view the details in your integration dashboard and use the 'Replay' feature to retry the sync.


I've installed the app. How do I create payments?

You have following options:

  • Automatic Creation: Configure when payments should be created (invoice posted or completed)

  • Select your preferred payment type (pending payment or completed payment)

Remember to verify in Stripe after the integration runs


I've installed the app. How do I create payments?

You have following options:

  • Automatic Creation: Configure when payments should be created (invoice posted or completed)

  • Select your preferred payment type (pending payment or completed payment)

Remember to verify in Stripe after the integration runs


I've installed the app. How do I create payments?

You have following options:

  • Automatic Creation: Configure when payments should be created (invoice posted or completed)

  • Select your preferred payment type (pending payment or completed payment)

Remember to verify in Stripe after the integration runs


How does the integration handle customer data?

The integration searches for existing customers using your configured matching fields. If a customer isn't found, it creates a new one using the Business Central customer data. You can specify which fields to use for matching (email, name, phone, etc.).


How does the integration handle customer data?

The integration searches for existing customers using your configured matching fields. If a customer isn't found, it creates a new one using the Business Central customer data. You can specify which fields to use for matching (email, name, phone, etc.).


How does the integration handle customer data?

The integration searches for existing customers using your configured matching fields. If a customer isn't found, it creates a new one using the Business Central customer data. You can specify which fields to use for matching (email, name, phone, etc.).


What happens if my Business Central product isn't found in Stripe?

The app provides three options:

  • Halt the payment creation for manual review

  • Use a default product as a placeholder

  • Automatically create a new product in Stripe


What happens if my Business Central product isn't found in Stripe?

The app provides three options:

  • Halt the payment creation for manual review

  • Use a default product as a placeholder

  • Automatically create a new product in Stripe


What happens if my Business Central product isn't found in Stripe?

The app provides three options:

  • Halt the payment creation for manual review

  • Use a default product as a placeholder

  • Automatically create a new product in Stripe


I've connected my Stripe account but can't see the created payment

Verify:

  • Your Stripe connection status

  • Your payment creation settings

  • That all required fields are properly mapped

For persistent issues, contact support@cloudify.biz


I've connected my Stripe account but can't see the created payment

Verify:

  • Your Stripe connection status

  • Your payment creation settings

  • That all required fields are properly mapped

For persistent issues, contact support@cloudify.biz


I've connected my Stripe account but can't see the created payment

Verify:

  • Your Stripe connection status

  • Your payment creation settings

  • That all required fields are properly mapped

For persistent issues, contact support@cloudify.biz


Q. How can I retry failed integration attempts?

Use the "Replay" feature in your integration dashboard to retry any failed sync attempts after resolving the underlying issue.


Q. How can I retry failed integration attempts?

Use the "Replay" feature in your integration dashboard to retry any failed sync attempts after resolving the underlying issue.


Q. How can I retry failed integration attempts?

Use the "Replay" feature in your integration dashboard to retry any failed sync attempts after resolving the underlying issue.


Will failed integration attempts count towards my usage?

No. Failed integration attempts don't count toward your usage limits. You're only charged for successful payment creations.


Will failed integration attempts count towards my usage?

No. Failed integration attempts don't count toward your usage limits. You're only charged for successful payment creations.


Will failed integration attempts count towards my usage?

No. Failed integration attempts don't count toward your usage limits. You're only charged for successful payment creations.


How do I handle special characters in field mappings?

Best practices:

  • Test your field mappings with sample data first

  • Avoid using special characters in critical fields where possible

Contact support for persistent issues


How do I handle special characters in field mappings?

Best practices:

  • Test your field mappings with sample data first

  • Avoid using special characters in critical fields where possible

Contact support for persistent issues


How do I handle special characters in field mappings?

Best practices:

  • Test your field mappings with sample data first

  • Avoid using special characters in critical fields where possible

Contact support for persistent issues


The generated payment is missing information. How can I fix this?

The generated payment is missing information. How can I fix this?

The generated payment is missing information. How can I fix this?

How do I handle metadata and custom fields?

How do I handle metadata and custom fields?

How do I handle metadata and custom fields?

Can I update existing product information in Stripe through the integration?

Can I update existing product information in Stripe through the integration?

Can I update existing product information in Stripe through the integration?

How do I connect my Stripe account?

How do I connect my Stripe account?

How do I connect my Stripe account?

What if an integration fails? How does the app handle this?

What if an integration fails? How does the app handle this?

What if an integration fails? How does the app handle this?

How do I map product fields between Business Central and Stripe?

How do I map product fields between Business Central and Stripe?

How do I map product fields between Business Central and Stripe?