Aug 13, 2025

Full Time

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Lead and manage QA strategies, testing cycles, and automation efforts across the platform.
Build scalable QA processes covering functional, regression, performance, and integration testing.
Collaborate with the product and dev teams to ensure releases are high-quality and bug-free.
Ensure QA reflects real-world business use cases and customer workflows.
Drive continuous improvements in QA tools, documentation, and methodologies.

Act as the technical support lead, addressing customer queries and issues with clarity and speed.
Understand customer pain points and translate them into actionable insights for the product and development teams.
Oversee and handle escalations from customer support and ensure timely resolution of complex technical issues.
Create a knowledge base for internal and external use on common issues and solutions.

Work closely with product, engineering, and support teams to align QA and support processes with overall business goals.
Provide feedback loops between customers and internal teams to influence roadmap and product enhancements.
Be the customer advocate within the company.

Lead a small team of QA and support engineers, mentoring and guiding them on best practices.
Contribute to strategic decisions around QA automation, support tooling, and customer retention initiatives.
Report key metrics such as issue resolution time, bug trends, release quality, and customer satisfaction scores.

Lead and manage QA strategies, testing cycles, and automation efforts across the platform.
Build scalable QA processes covering functional, regression, performance, and integration testing.
Collaborate with the product and dev teams to ensure releases are high-quality and bug-free.
Ensure QA reflects real-world business use cases and customer workflows.
Drive continuous improvements in QA tools, documentation, and methodologies.

Act as the technical support lead, addressing customer queries and issues with clarity and speed.
Understand customer pain points and translate them into actionable insights for the product and development teams.
Oversee and handle escalations from customer support and ensure timely resolution of complex technical issues.
Create a knowledge base for internal and external use on common issues and solutions.

Work closely with product, engineering, and support teams to align QA and support processes with overall business goals.
Provide feedback loops between customers and internal teams to influence roadmap and product enhancements.
Be the customer advocate within the company.

Lead a small team of QA and support engineers, mentoring and guiding them on best practices.
Contribute to strategic decisions around QA automation, support tooling, and customer retention initiatives.
Report key metrics such as issue resolution time, bug trends, release quality, and customer satisfaction scores.

5+ years of experience in QA, with at least 2 years in a leadership role.
Strong background in SaaS (B2B) platforms, integrations, and understanding of business logic flows.
Prior experience handling customer technical support or working closely with customer-facing teams.
Excellent problem-solving skills and ability to handle multiple priorities.
Strong communication skills to liaise with both technical teams and customers.
Self-motivated, detail-oriented, and able to work independently in a fast-paced environment.

5+ years of experience in QA, with at least 2 years in a leadership role.
Strong background in SaaS (B2B) platforms, integrations, and understanding of business logic flows.
Prior experience handling customer technical support or working closely with customer-facing teams.
Excellent problem-solving skills and ability to handle multiple priorities.
Strong communication skills to liaise with both technical teams and customers.
Self-motivated, detail-oriented, and able to work independently in a fast-paced environment.