Helpdesk/Ticketing Software

Deliver a seamless support system & service experience anywhere.

Unify your support channels at one place & gain insight into how your support agents are handling things.

Helpdesk Ticketing System Implementation with Cloudify

Cloudify is partnered up with industry’s best SaaS product providers including Hubspot, Freshworks and more. Freshworks has a cutting edge product, Helpdesk ticketing system named Freshdesk. We have experience and understanding of ticketing processes, and this is why we first analyze your business and its ticketing processes, whether manual or system based. Then recommend the right Helpdesk Ticketing software and systems that deem fit as per your business’s needs. We also assist in data migration from your existing systems to cloud software to reduce the risk of losing data and then implement the same in your business.

We work for you to make your existing systems function more effectively, for reducing costs and time. This ticketing software can be integrated with more than hundreds of apps and services for automating repetitive tasks or processes. Convert emails, facebook posts or tweets to tickets and respond to them from your helpdesk. Improve your employee’s efficiency, save time, efforts and enhance communication with customers.

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What are the benefits of Helpdesk Ticketing System?

Helpdesk Automation

Auto-assign tickets to the right people, set up multi-level approvals. Pre-define automation rules that suit your ticketing priorities and monitor all the events in the service desk.

Custom Ticket Tags

Quickly spot common issues by tagging tickets. Automatically recommend knowledge-based solutions based on the assigned tags.

Assign Tickets Automatically

No need to assign tickets manually or provide assistance in the ticket queue. Automatically allocate tickets based on triggers in the helpdesk software.

Hassle-free Follow-Ups

Say goodbye to unresolved issues and automatically notify your customers about the status updates or information needed from their end for resolving the tickets.

Get Feedback

Every time a ticket is resolved, send an automated feedback survey to your customers to know about their experience and ask for recommendations.

Set Priorities

There are specific issues that need immediate action, prioritize incoming tickets based on urgency. Assign High Priority to these tickets & notify resources for prompt attention.

Some of the Ticketing software we work with

HubSpot

We are officially partnered with Hubspot, and its help desk tools can keep track of your customer requests to help your team prioritize work, stay organized and tackle the most critical issues first. Assign owners and stages to individual tickets. Hubspot will help you in organizing them into a personalized pipeline of work for every member of your team.

Freshdesk

We are official partners of Freshworks that has a helpdesk ticketing software known as Freshdesk. Freshdesk will enable integration with everything your support team needs, whether its about management or payments and more. Automate ticket assigning process and say goodbye to repetitive tasks, save time and efforts.

Zendesk

Zendesk is one among the seamless and most prominent ticketing software. Connect with your customers on any channel, whether across chat, phone, email or social media at one place. It is a simple system for prioritizing, tracking and solving customer support tickets.

Zoho Desk

Zoho is the industry’s first context-aware help desk software, which helps you to focus on the customers. It provides your team with the best tools for automating frequent tasks. Zoho will also help you to identify the right patterns and trends in your team’s efforts and help them in improvising them.

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