Freshworks Integration with Cloudify
If we talk generally, Freshworks has divided its products into three major categories which are CRM, Helpdesk and IT service management. We agree that Freshworks products are under-friendly, but we think in the dynamic market, no one has the time to learn the software and then apply them according to the needs.
Cloudify will make sure that your business gets the right Freshworks products and meet your desired requirements. First, we will understand the current practices and challenges in your organization, and find out the right combination of products accordingly.
Our responsibility is to find out which features will provide you with the maximum benefits, and we will set up or customize solutions like setting up of accounts, implementation of features and the testing of business processes.
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Why Choose Cloudify?
We are official partners with Freshworks, and our freshworks experts attain a deeper understanding of each product. Sometimes startups and enterprises don’t have the expertise or time to figure out or implement cloud solutions.
Minimize Data Entry
CRM feature capabilities help minimize and automate mundane tasks like creating leads from sign up forms, triggering welcome emails and drip campaigns for new leads.
To eliminate information gaps for improving visibility across the organization. It also helps in enhancing customer relationships since the customer remains in constant communication with your business.
Automate tasks to scale your team
With a helpdesk system, businesses can automate their everyday routine tasks. For example, one could set up automated agent notifications if a query remains pending for more than two days.
Provide Customers with Best Customer Service Experience
A customer may reach out to support via different channels and receive conflicting answers. By using a helpdesk solution, businesses can ensure that agents all information about the previous queries or solutions to ensure the information shared is correct.
Increase Return on Investment
One of the key ITSM benefits is improved business ROI. However, one of the best ways to realize this benefit is to deploy ITSM tools that are specifically designed for particular tasks replacing them with the ones that ensure that everything is standardized, integrated and consistent across the business.
Save time & efforts
With ITSM, you can increase the capability of your team to manage the workflow process in a detailed way, which help in identifying processes that need simplification. Workflow management software also enables the automation of certain steps in a procedure.
Refreshing business software that your teams will love
All of our products are ready to go, easy to use and offer great value to any kind of business.
Customer Support Software
Engage with website visitors and product users for sales and customer success.
Sales CRM Software
Recruit and onboard top talent. Manage all employee data and time off in one place.